Privacy Policy — Jarrah Architect
Effective date: 8 October 2025
Website: https://jarraharchitect.com
Contact: info@jarraharchitect.com
This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using our website or purchasing digital products from our Store, you agree to this Policy.
1) Who we are
Jarrah Architect is an architecture & digital design studio. We operate the website jarraharchitect.com and sell digital plan sets and related assets through our Store.
2) What we collect
Information you provide directly
Purchases: name, email address, billing details (e.g., billing country/postcode), and the products you buy. We do not store full payment card numbers. Payments are processed by third-party payment processors (e.g., Stripe, PayPal or equivalent).
Communications: messages you send to us (e.g., email enquiries), and your contact preferences.
Information collected automatically
Usage & device data: IP address, browser type, device type, operating system, referring URLs, pages viewed, and timestamps (typical server logs).
Cookies: small text files used for essential site functions (e.g., session, security), basic analytics, and remembering preferences.
Downloads: for digital products, we log download counts, timestamps and masked IPs to prevent fraud/abuse.
Information from third parties
Payment processors: confirmation of payment status, limited billing information and anti-fraud signals.
Analytics providers (if enabled): aggregated usage statistics (page views, referrers, approximate geography).
3) How we use your information
Provide the website and Store, process orders and deliver digital products.
Customer support and to respond to enquiries.
Transactional messages (e.g., order receipts, license notes, download links).
Improve and secure our site and products (debugging, preventing fraud/abuse).
Comply with legal obligations (e.g., accounting/tax records).
4) Legal bases (EEA/UK users)
If you are in the EEA/UK, we process personal data under these bases:
Contract: to provide purchases/services you request.
Legitimate interests: site security, fraud prevention, improving the website.
Consent: optional cookies/analytics or marketing (where used).
Legal obligation: invoicing, tax, and compliance.
5) Cookies & tracking
We use:
Strictly necessary cookies (security, session, load balancing).
Functional cookies (remembering preferences).
Analytics cookies (if enabled): to understand aggregate usage; not for targeted advertising.
You can control cookies in your browser settings and (where provided) via our cookie banner. Disabling cookies may affect site functionality.
6) Sharing your information
We do not sell or rent personal data. We share limited data with:
Service providers (hosting, content delivery, email delivery, payment processing, analytics) under contracts that protect your data.
Authorities or legal advisers where required by law or to protect our rights.
Business transfers: if we restructure or transfer our website, your data may be part of the transaction (we will take reasonable steps to ensure continuity of protection).
7) Data retention
We keep data only as long as necessary:
Order & invoicing records: typically 7 years (tax/legal).
Support emails/enquiries: typically 24 months.
Server logs: typically 90 days (security/debug).
Backups: cyclic schedules (usually 30–90 days) then overwritten.
We may retain data longer if required by law or to resolve disputes.
8) International transfers
Your data may be processed in countries other than yours. Where required, we use appropriate safeguards (e.g., Standard Contractual Clauses) with our service providers.
9) Security
We use reasonable technical and organisational measures to protect your data (HTTPS, access controls, least-privilege accounts, monitored hosting). No method is 100% secure; please use strong passwords and keep your devices up to date.
10) Your rights
Depending on your region, you may have rights to:
Access, correct, or delete your personal data.
Object to or restrict certain processing.
Data portability (copy of your data).
Withdraw consent where processing is based on consent.
You may have rights to know, delete, correct, and to opt out of sale/share of personal information. We do not sell personal information.
To exercise rights, email info@jarraharchitect.com. We may ask you to verify your identity.